I bank with British Bank and I needed to deposit a Canadian Dollar cheque into the account. So, I phoned them and asked how will it cost for me to deposit this cheque into my account. The guys says "hang on and I will find out".

He comes back and informs me that I will be able deposit this cheque into my account. I ask "how much will it cost" (the original question) and he tells me that I need to ask my branch. I then ask how long will it take for it to clear, and he tells me to ask my branch again.

So, I phoned their helpline and was answered a question I did not ask and was told an answer I already knew. How can they call this a helpline?

British Banks range from incompetent to evil. This event is more incompetent.